Welcome

This guide provides installation instructions for all of the products in the AquaLogic BPM Suite 5.7. The AquaLogic BPM Suite includes the following products:

How to Use This Book

Audience

This guide is written for the user responsible for installing AquaLogic BPM. This user must have strong knowledge of the platform operating system and database or directory service systems required for installation. For details on third-party requirements, see Hardware and Software Requirements

Organization

This chapter provides information on how to use this guide and describes other resources available to help install and deploy AquaLogic BPM.
Installation Prerequisites, provides hardware and software requirements. You must read this chapter and meet the prerequisites prior to proceeding to the installation or upgrade.
Installation, provides detailed instructions for installing AquaLogic BPM.
Upgrade, provides instructions for upgrading to AquaLogic BPM from an earlier version.
Installation Logs, provides information about logs that are generated by the installation process.
Internationalization, provides information about localizing the AquaLogic BPM environment.
Uninstall, provides instructions for uninstalling AquaLogic BPM.

Typographical Conventions

Table 1-1 Typographical Conventions
Convention	Typeface	Example
File names Folder names Screen elements	bold	Upload Procedures.doc to the portal. Open the General folder. To save your changes, click Apply Changes.
Text you enter	`computer`	Type `Marketing` as the name of your community.
Variables you enter	`italic computer`	Enter the base URL for the Portlet Server. For example, `http://my_computer/`.
New terms Emphasis Example object names	italic	Portlets are Web tools, embedded in your portal. The URI must be a unique number. The example Knowledge Directory displayed in Figure 5 shows the Human Resources folder.

BEA Documentation and Resources

Table 1-2 BEA Documentation and Resources
Resource	Description
Administrator Guide	This guidedescribes how to use, manage, and maintain AquaLogic BPM. It is available on edocs.bea.com.
Release Notes	These files are written for AquaLogic BPM administrators. They include information about new features and known issues in the release. They are available on edocs.bea.com.
Online Help	The online help is written for all levels of users. It describes the AquaLogic BPM user interface and gives detailed instructions for completing tasks in AquaLogic BPM. To access online help, click Help in the upper-right corner of the banner or dialog box.
AquaLogic BPM Support Center	The AquaLogic BPM Support Center is a comprehensive repository for technical information on AquaLogic BPM products. From the Support Center, you can access products and documentation, search knowledge base articles, read the latest news and information, participate in a support community, get training, and find tools to meet most of your AquaLogic BPM related needs. The Support Center encompasses the following communities: Technical Support Center Submit and track support incidents and feature requests, search the knowledge base, access documentation, and download service packs and hotfixes. User Group Visit the User Group section to collaborate with peers and view upcoming meetings. Product Center Download products, read Release Notes, access recent product documentation, and view interoperability information. Education Services Find information about available training courses, purchase training credits, and register for upcoming classes. If you do not see the Support Center when you log in to http://support.plumtree.com, contact ALBPMsupport@bea.com for the appropriate access privileges.
dev2dev.bea.com	Download developer tools and documentation, get help with your development project, and interact with other developers via BEA's dev2dev Newsgroups.
Technical Support	If you cannot resolve an issue using the above resources, BEA Technical Support is happy to assist. Our staff is available 24 hours a day, 7 days a week to handle all your technical support needs. E-mail: ALBPMsupport@bea.com Phone Numbers: U.S. and Canada +1 415.263.1696 or +1 866.262.PLUM (7586) Europe +44 1494 559127 France +33 1.46.91.86.79 Australia/NZ +61 2.9923.4030 Asia Pacific +61 2.9931.7822 Singapore ++1 800.1181.202